Who do I contact if I have a complaint?

If you have a complaint about the Generate KiwiSaver Scheme, please contact:

Chief Executive Officer
Generate Investment Management Limited

T 0800 855 322
E [email protected]

PO Box 91609
Victoria Street West
Auckland 1142

You may also make a complaint about the Scheme to the Trustee:

T 0800 371 471
F 0800 371 001

Public Trust
Level 9
34 Shortland Street
Auckland

If we, or the Trustee, are unable to resolve your complaint, you may contact our external dispute resolution scheme. This is a free service. We are members of the Financial Services Complaints Limited Scheme

T 0800 347 247
E [email protected]

Financial Services Complaints Limited
Level 4
101 Lambton Quay
PO Box 5967
Wellington 6145

You may also make a complaint to the Financial Markets Authority.

T 0800 434 566
W www.fma.govt.nz

DX Box CX10033
PO Box 106 672
Auckland 1143
PO Box 1179
Wellington 6140

Level 5, Ernst & Young Building
2 Takutai Square, Britomart
Auckland

Level 2, 1 Grey Street
Wellington

Get in touch

Give us a call on 0800 855 322 to speak to one of our advisers or

Contact Us